Citizen Centric E-Governance in Gurgaon

                                                                            HOMEPAGE

Delivery of Public Domain Services  Through  e-DISHA Citizen Service Centre

1.     Overview 

            The Information Technology Policy of the State Government provides for improvement in the quality of delivery of public services and the State Government It proposes to establish electronic delivery of services in the public domain in its Departments, Boards and Corporations using state-of-art technology.      ek1.jpg (12578 bytes)

2.      OBJECTIVES

In order to bridge the digital divide and to empower the citizen it is proposed to take the benefit of ICT right up to the village level and to involve the educated, unemployed youth as Internet Kiosk entrepreneurs. Rural people must be able to express and communicate locally relevant knowledge in local languages so that they can shape the decisions that affect their livelihoods. The main objectives of the e-DISHA are :-

§          To provide broad spectrum of government services to Citizens and Businesses, through integrated multi-service single window system, ensuring transparency, efficiency and effectiveness.

·         To provide global meaning to local expertise

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3.    Expected Benefits/ Gains

§          Longer Hour of Service Delivery

§          Easy, hassle-free access at the doorstep

§          Improved quality of service

§          Transparent, efficient & effective delivery at the citizens doorsteps

§          Reliable, Real-time services

§          Effective dissemination under single roof

§          Reduced delivery and opportunity costs

§          Elimination of ‘touts’ and exploitation

§          Citizen friendly environment

§          Quick redressal of citizen grievances

§          Strengthening the back office operations for timely availability of information.

§          Consolidated information for effective decision making

§          Integration of  databases of Government departments and organizations

·         Creation of knowledge based jobs in the district.

4.    Services Operational at E-DISHA Centre

                                                                                               

SNo

Name of E-Disha Service

1

Forms & Procedures

2

Birth & Death Certificate of Urban Areas

3

House Tax Collection, Billing and Query 

4

Social Welfare Schemes Application acceptance

5

Caste & Residence Certificate Issuing

6

Passport Application collection

7

Arms Licence

8

Licence : Learner

9

Licence : Permanent Driving Licence/Duplicate/Renewal

10

Vehicle Registration Certificate
     11 Touch Screen Kiosk for Revenue Records & House Tax Data query

 

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